Presented by Shelby Parchman, InUrban Strategies, LLC
Today’s customers are looking for more than just service, they are looking for positive experiences every time they engage with your organization. Many business owners do not focus enough on the customer experience. This leads to poor on-line reviews, missed sales opportunities, and reduced referrals. All of these will lead to a reduction in opportunities as well as revenue. This webinar will present valuable tips on how to attract and retain customers by enhancing the customer’s engagement with your business. Some real world examples will be presented as mini case studies.