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(WEBINAR) Entrepreneurship Essentials: Customer Success

This workshop will provide entrepreneurs real time strategies on how to successfully engage with your customers. The following topics will be covered:

  • Why is having a customer service strategy important?
  • What are best practices to ensure your customers receive excellent customer service?

Guest attendees are encouraged to submit their questions in advance. Please send your questions to isra.omar@chicagobooth.edu.

REGISTER HERE

Speaker:

Natalie Tessler, Spa Space, Founder

Speaker Bio:

As Executive Director of Compass Pro Bono, Natalie is currently applying her extensive entrepreneurial experience to the nonprofit sector. Having already deployed hundreds of MBAs, consultants, attorneys and other business professionals to provide deep-dive consulting projects to 41 local nonprofits, Natalie aims to grow the organization to become the premier connector between the business community and nonprofit sector in Chicago.

After practicing tax and estate planning law, Natalie pivoted to pursue her dream of owning and operating a bricks-and-mortar business. Using capital raised primarily through angel investors, she launched her first entrepreneurial endeavor in 2001 – Spa Space. The downtown Chicago-based day spa grew to be among Chicago’s largest, with over 75 employees and 7500 sq ft of space. In addition to owning and operating Spa Space for 16 years, Natalie has done angel investing and provided professional consulting services to other start-up businesses and entrepreneurs.

Following the successful sale of Spa Space in 2017, Natalie sought meaningful volunteer opportunities that would allow her to tap into her professional experience to maximize impact. This led her to Compass, which had recently expanded from DC to Chicago, and offers pro bono strategic consulting services to nonprofits using experienced business professionals who volunteer their time. She became so passionate about the way Compass builds bridges between the business community and nonprofit sector, that she quickly moved from volunteer to the role of Executive Director in December, 2017.

Event Details
10. 05. 2021
2:00 pm - 3:00 pm
Free